Dresden municipal centre earns provincial honour

Ginny Steptoe, Lidia Ritchie and Donna Cole. Photo released by the Municipality of Chatham-Kent.

The Dresden Municipal Centre was recently honoured as the top private ServiceOntario office by the Ministry of Government and Consumer Services for 2017/18.

In addition to their municipal responsibilities, office staff Donna Cole, Ginny Steptoe and Lidia Ritchie are responsible for Driver and Vehicle Licensing, Health Cards and Provincial Photo Identification.

In making the announcement Jacqueline Spencer, Director of the Private Service Providers Branch, and Helga Iliadis, Assistant Deputy Minister, Customer Care Division noted the staff’s dedication to quality resulted in outstanding scores in the province’s ranking system.

In its notification to the municipality the province states ‘your commitment to quality reinforces the confidence in ServiceOntario as a world class service delivery organization, recognized by our OPS Ministry partners, our government and all Ontario residents.”

Leanne Segeren-Swayze, Chatham-Kent’ director of customer service, said the award is the first of its kind for the municipality. The Dresden office is the only municipal service centre in Chatham-Kent to double as a ServiceOntario location.

“I’m proud of the fact that our Dresden staff have been recognized for the level of service we strive for across all our customer service centres,” she said. “We have a tremendous group of employees who do their best each day to delivery the best service for our residents.”


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